Gallu Newsletter
Issue 1 -
October 2004
Welcome Note
Lisa Johnston – HRD Co-ordinator for South West Wales and Carmarthenshire facilitator.
Hello everyone and a warm welcome to Gallu’s first newsletter, I sincerely hope that you find our newsletter not just informative but fun. My team and I have had a busy few months getting our in house systems in place, meeting training providers and getting our questions ready for when we venture out to meet the tourism trade this month.
The questionnaires that we have compiled are quite large and we ask for your patience when we meet with you to fill them in, it is an essential part of ensuring that the Gallu team deliver the right tangible benefits and solutions to suit each individual business in our bid to help you develop your people.
If any business would like to contact me for a chat about their people development needs please contact me direct on 07977989748.
WWW.GALLU.ORG.UK
The Gallu website is up and running, with a range of information about the project and its team. The website highlights the history behind Gallu and how it was set up. Tourism and related businesses can look at the various courses which are available and also book on-line.
There is a page designated to each of the four areas namely Carmarthenshire, Pembrokeshire, Swansea and Neath/Port Talbot, showing the relevant information and courses.
There is a section on the site to request a specific course to ensure the needs of the businesses are met.
To find out more about ‘Gallu’ visit www.gallu.org.uk
Your feedback is greatly appreciated, therefore if there is anything you feel is missing on the site please let us know!
Do you or your staff need training? Would you like your training to be subsidised?
If the answer is yes then read on…………………
Gallu is a People Development programme for tourism and related businesses in South West Wales. The project aims to help tourism businesses become more competitive, Increase Knowledge, Share best practice, Improve the Quality of Visitor Experience, Assist individual businesses in identifying their development needs, Co-ordinate solutions and Provide Subsidised training (non-statutory training).
Whether you need training on House keeping, Motivation, IT, Customer Care, Cooking or anything else please contact us. We have three officers covering South West Wales and we're here to help you and your businesses! Contact us today!
The Gallu Team are here to help!
GALLU LAUNCH – The Training Maze!
Gallu had a successful launch on the 22nd of September 2004 at The National Botanic Garden of Wales.
50 delegates attended the launch, ranging from Training Providers to Local Businesses and Associations. The launch was set up in partnership with The West Wales Hospitality Panel, The Tourism Training Forum for Wales, The South West Wales Regional Tourism Partnership and local Tourist Associations in the area.
Chris Osborne, Chair of the West Wales Hospitality Panel welcomed everyone and explained the task which was ahead of the attendees! The theme of the launch was the training maze; people in the launch were left loose in the National Botanic Garden great glass house to find questions about the training within the tourism industry. It was a lot of fun and was a great way for people to network and learn about the project.
Diana James, Director of The Tourism Training Forum for Wales spoke about the project and Lisa Johnston the Coordinator of ‘GALLU’ finished the afternoon off with the results of the task and the history of ‘Gallu’ and its future plans.
It proved to be a successful afternoon and everyone was very enthusiastic about the project.
What Have the Gallu Team Been Up To?
Since the appointment of the three members of staff in July, the ‘Gallu’ team have been busy meeting training providers in their areas to find out what courses are available for businesses and how they can work with training providers in the future.
Each officer has met with their Tourist Association and has introduced themselves and explained about the project.
The Training Needs Analysis (TNA) has been compiled and the Gallu team have started meeting with local businesses to find out what their staff and business challenges are. A number of training courses have already been identified and people have also been signposted to courses which are in the area.
The project is proving to be a success as businesses are finding it beneficial to the development of their establishments.
If there is a course you would like us to facilitate which will help assist your business please let the Gallu team member in your area know.
Pontio Ewrop Cyf – Developing Skills in European Modern Languages
Pontio Ewrop develops skills in European Modern Foreign Languages for Welsh businesses, particularly in the Tourism and Leisure sectors and Food/Craft Producers, already or planning, exporting to Europe.
Pontio Ewrop provides the full range of services to its customers, “making it easy” for European visitors to come to their hotel/restaurant/visitor attraction etc. This includes (in all the appropriate languages):-
• the design of websites; the production of print, brochures, tariffs, menus, maps etc; advice on and production of signage; learning programmes at appropriate levels for all employees; access to registration/accreditation once the Pontio Ewrop standards have been achieved; access to selected marketing packages.
"I’m very pleased that we now have Pontio Ewrop a unique Welsh company dedicated to breaking down the language barriers. Pontio is now working in the CRT region in partnership with operators throughout South East Wales. I’m joining one of Pontio’s short introductory courses myself in the New Year because I’m convinced that we all need a good grasp of at least one European language, in addition to Welsh and English.
The initiative is very much in tune with the Regional Tourism strategy which CRT is deliveringI look forward to hearing that Pontio Ewrop is bringing the same benefits, through Gallu, to South West Wales."
Mick Payne – Chair Capital Region Tourism
Pontio Ewrop “makes it easy” for you by delivering services at times to suit you and convenient to your business.
For more information contact Nick Bardsley or Jan Redler on 01691 831913. www.pontioewrop.com
‘GALLU’ Competition
Can you guess where this picture has been taken?
E-Mail your answer to pembrokeshiretourism@gallu.org.uk with your contact details. The first person to be drawn will win a prize worth over £20!
Best Practice in Provision
“Best Practice – Learning to Succeed” will be presented at the 2005 National Tourism Awards.
The aim will be to recognise “Best Practice in Provision” by training & education providers who demonstrate or can identify specific elements or areas in which they excel, or exhibit best practice in tourism, education and training.
Successful applicants will be awarded Best Practice status and considered from a shortlist of three for the Best Practice – "Learning to Succeed” award at the 2005 National Tourism Awards. For further details and an application form please visit www.whodoiask.com or e-mail enquiries@ttfw.org.uk
Applications are currently being sought by providers and case studies will be used in TTFW promotional activity and materials.
If you would like to nominate a training provider or believe your organisation deserves recognition contact enquiries@ttfw.org.uk or visit www.whodoiask.com for an application form.
Attention B&B operators…Can you help?
TTFW in partnership with UWIC and BBC Wales have produced a TV programme called ‘Overnight Success’ which has been developed to help B&B operators, or those thinking of setting up a B&B business in Wales, by providing useful advice and tips from established operators and industry experts about how to run a successful business.
We would very much like to involve you in evaluating how useful the programme and website could be to you and your business.
If you would be interested in getting involved and receiving a free copy of the TV series and have access to the internet, we would like to hear from you.
Please contact Karen Rees on 029 2049 5174 or email enquiries@ttfw.org.uk
TIP OF THE DAY!
If you fail to plan, you plan to fail!
How to contact the Gallu team
Lisa Johnston - Carmarthenshire
07977989748 carmarthenshiretourism@gallu.org.uk
Michelle Evans - Swansea/Neath Port Talbot
07977989724 tourismswansea@gallu.org.uk
npttourism@gallu.org.uk
Lowri Edwards - Pembrokeshire
07977989723 pembrokeshiretourism@gallu.org.uk