Communications in the workplace Course Details Venue: The Towers Hotel and Spa, Jersey Marine Date: 08/12/2010 Duration Time: 9.00 - 4.30 Available Places: 20 Lunch Provided: Yes Training Provider Brian Miles, Swansea Metropolitan University Tourist Association Fees Members £30 Non Members £40 Cheques Payable to Trinity College This course is heavily subsidised by Gallu and has a commercial cost of approximately: £185 COMMUNICATION IN THE WORKPLACE The aim of this one-day programme is to engage attendees in considering how effective they are at: • Communicating with colleagues, particularly those for whom they have managerial responsibility. • Communicating with customers. • Communicating with partners and potential partners associated with the tourism sector. The format of delivery will be a variety of short, sharp tutorials, light hearted exercises and discussion groups. No one session should last more than 30 minutes, although the tutor will use discretion should a particular topic area be seen to be capturing the imagination of the group with the possibility of positive, beneficial outcomes. COMMUNICATION IN THE WORKPLACE Programme Schedule 9.00 Arrival, registration and coffee. 9.15 Ice –breaker Silent Shapes – a communication exercise with a cunning twist. 9.45 Tutorial - The Text –book model of communication. 10.00 Discussion Groups – Communicating with our colleagues at work. 10.25 Feedback from discussion groups - Common methods - Problem areas. 10.35 Tutorial - Communicating with the team – Giving Feedback on Performance. 10.45 Coffee 11.00 Exercise – Voices - Listening is communicating. 11.20 A word about Negative, Passive or Active Listening. 11.30 Discussion Groups – Communicating with our customers. 11. 55 Feedback from discussion groups - Common methods - Problem areas. 12.15 Important Points - Disability issues - Language considerations. 12.30 Lunch 13.15 Re-energiser Exercise – Puzzle Time. Some team work is required and team work requires communication. 13.30 Tutorial – Body Talk. A word about non-verbal communication. 13.45 Tutorial – A brief introduction to Emotional Intelligence. - the ability to emphasise - how our emotions impact upon communication. 14.00 Self assessment exercise - the four components of Emotional Intelligence - self awareness/social awareness/ social skills/ self management. !4.20 Communicating with each other – networking. 14.30 Exercise – Speed Networking 15.00 Coffee 15.15 Discussion groups – Communication issues particular to the Tourism Sector. 15.40 Feedback from discussion groups. 15.55 Exercise – Roll the Dice Our learning from today’s communication workshop. 16.20 Feedback/Concluding remarks. 16.30 Close disclaimer